Frequently asked questions

Orders and delivery

Orders are dispatched within 1–3 business days after the payment is received. Once the parcel is sent, you will receive an e-mail with the tracking number.

Courier (InPost, DPD), InPost parcel lockers available 24/7, or personal pickup after prior arrangement.

Delivery within Poland is free for orders from 200 PLN.

Yes. Select your country at the top of the page – prices will be shown in your currency and the shipping cost is calculated at checkout.

Online payment (Klarna, BLIK, Visa/Mastercard), traditional bank transfer or cash on delivery.

Returns and complaints

Yes – an unopened product in undamaged packaging can be returned within 14 days of purchase. Write to hello@shellycare.pl with the subject “Zwrot” and describe the situation.

Send photos or a video of the damage to hello@shellycare.pl and keep the original packaging – we will resolve the issue as quickly as possible.

Products

Soft Blade is a line of professional keratolytics. The cuticle remover softens the cuticle so it can be pushed back and removed without cutting, while the gels and foam soften calluses and corns before a pedicure.

After alkaline or acidic keratolytic treatments the neutralizer restores the natural pH balance of the skin and stops the action of the product.

Yes. Shelly products are professional cosmetics used in nail salons, but they are also suitable for home care – just follow the instructions on the packaging.

For salons and nail technicians

Yes. Sets of 2–10 pieces are up to 20% cheaper than single items. Gel polishes, bases, top coats and polygels in any shades: 5+ items −10%, 10+ −15%, 20+ −20%, calculated automatically in the cart.

Yes, we work with distributors and salons. Details are on the Cooperation page, or write to hello@shellycare.pl.

E-mail: hello@shellycare.pl, phone: +48 22 266 27 56 or +48 573 581 328. We answer Monday to Friday, 9:00–17:00.